Getting Started (Returns)

The return management does not need a separated integration; it can be fully managed through admin. In the admin area, you can request returns for your customers or confirm incoming returned products.

However, a full integration of the return process is beneficial and can fully automate the process. The integration enables you to:

  • Connect your current return process to 35up
  • Connect automated refund processes to 35up
  • Automatically generate returns for the cross-selling item when the base product is returned
  • Avoid manual input and manual errors


Return Flow

Once the customer requests a return, the request needs to be sent to 35up to create a return label. With this return label, the customer then sends the product directly back to the vendor.

Order and return flow

To refund the customer is in your responsibility. 35up will refund your purchase price.