Return Flow

As it does for other interfaces, 35up builds a proprietary solution to connect to the vendor’s return services.

To process returns, it is necessary to follow interactions. In case a vendor cannot provide an automated interface, 35up will store respective information in an available space and in a structured way.

Confirm Returns

If a seller requests a return and the customer ships it back to the vendor, the vendor has to mark the item as arrived, and — if it was returned without reason — assess whether the product is damaged in any way. The confirmation can be done either through the 35up admin interface, or the vendor’s interface (if available), based on:

  • 35up order ID
  • Vendor reference ID (if passed on via order interface)

To ease the process, 35up provides the seller a return label barcode with both sets of information.

Create Returns

If the product never reaches the customer, or if the customer sends the item back without notifying 35up or the seller, the vendor has to create a return and assess any potential product damage.

The confirmation can be done either through the 35up admin interface, or the vendor’s interface (if available), based on:

  • 35up order ID
  • Vendor reference ID (if passed on via order interface)