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Social Commerce & Cross-Selling: How TikTok & Instagram Are Changing Consumer Behavior

Published on
March 20, 2025

Social Commerce & Cross-Selling: How TikTok & Instagram Are Changing Consumer Behavior

The Shopping Revolution Through Social Media

Social media is no longer just about entertainment and inspiration—platforms like TikTok and Instagram have evolved into powerful sales channels. The rise of Social Commerce is fundamentally changing consumer behavior by seamlessly merging entertainment and shopping. When combined with Cross-Selling strategies, brands and retailers unlock massive potential.

Why Social Commerce is Booming

Social Commerce thrives on authentic recommendations, interactive formats, and direct purchasing options within platforms. Features like livestream shopping, influencer collaborations, and personalized product feeds make it easier than ever to drive spontaneous and emotional purchases. TikTok and Instagram lead the way:

  • TikTok: The For You Page constantly introduces users to new products, often through influencers or viral trends. With TikTok Shop, the purchase process is even smoother.
  • Instagram: Features like “Shoppable Posts” and “Instagram Checkout” allow users to buy directly from the app without leaving the platform.

Cross-Selling in the World of Social Commerce

Cross-Selling involves offering additional, relevant products that complement the main purchase. Social Commerce enhances this effect through data-driven, AI-powered recommendations and strategic product placements.

Examples of successful Cross-Selling on Social Media:

  • A TikTok influencer promotes a skincare product—related items from the same line appear as additional suggestions.
  • An Instagram post showcases an outfit—users are directly linked to matching shoes or accessories.
  • At checkout on Instagram Shops, “Others also bought” recommendations appear based on user behavior.

Opportunities for Brands and Retailers

For businesses, Social Commerce doesn’t just drive higher conversions but also fosters deeper customer engagement through interactive experiences and personalized recommendations. By treating social media as an integrated sales channel rather than just an advertising tool, companies can optimize the shopping journey and boost sales.

Conclusion

Social Commerce blends the best elements of social media and e-commerce into a seamless shopping experience. Brands that strategically use platforms like TikTok and Instagram while leveraging Cross-Selling techniques can capitalize on this shift—meeting consumers exactly where they spend their time every day.

🚀 With 35up, businesses can unlock the full potential of Cross-Selling! Our smart solution seamlessly integrates into existing shops, enabling targeted offers for complementary products—without the need for additional inventory. Learn more now!

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